Account setup

1. Open the Account created registration email and click the Go to the platform button to access the setup page.

2. Enter and confirm a secure, personal password.

3. Upon saving the password, the platform home page will automatically load. Enabling Multi-Factor Authentication (MFA) is highly recommended to ensure optimal account security.

Enabling Multi-Factor Authentication

MFA can be enabled individually by a user, or mandated across multiple accounts by an administrator.

As an Administrator:

1. Click the profile name in the top right corner of the homepage and select Company profile.

2. Navigate to the Users tab to view the authentication status of all accounts within the organization.
3. Check the box next to a specific account name to mandate MFA.

4. Upon their next login attempt, the selected user will be forced to configure their MFA settings before gaining access.

As a User:

1. Click the profile name in the top right corner and select Profile.

2. Locate the Multi-factor Authentication panel on the right side of the screen.

3. Toggle the slider to Enabled.

Logging in with Multi-Factor Authentication

1. Navigate to https://coldstream.diabatix.com. and enter the registered email address and password.

2. Click Continue. A prompt will request the selection of an authentication method.

Method A: Authenticator Application

1. Install a standard authenticator application (e.g., Google Authenticator) on a mobile device.
2. Select the Google Authenticator or similar option on the login screen to generate a QR code.

3. Open the authenticator app, select the option to add a new account, and scan the provided QR code.The website and your authenticator app will now be linked.

4. Safely store the generated recovery code. This code is strictly required to regain access if the mobile device is ever lost.
5. Enter the time-sensitive code displayed in the authenticator app into the platform to complete the login process.

Method B: Security Key

1. Select the Security Key option on the login screen.

2. Insert a compatible security key (e.g., YubiKey) into a USB port and click Use security key.

3. Follow the browser prompts to register and name the security key.

4. Enter the key's PIN and physically touch the key to verify the setup.

5. Safely store the provided recovery code, check the confirmation box, and click Continue.

6. For all future logins, the system will bypass the setup phase and only require the PIN and a physical touch of the key.